Frequently Asked Questions
Find quick answers to the most common questions about Save Panier.
How do I create an account?
You can create an account by downloading our mobile app or visiting our website. Simply click 'Sign Up' and follow the registration process.
What is a surprise basket?
A surprise basket contains surplus food from local businesses at discounted prices. Each basket is unique and helps reduce food waste while saving you money.
What payment methods are accepted?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for secure transactions.
How can my business join Save Panier?
Businesses can join by visiting our Business Solutions page and completing the partnership application. Our team will guide you through the setup process.
Can I cancel my order?
Orders can be cancelled up to 2 hours before the pickup time. After that, cancellations may not be possible due to food preparation timing.
Is there a mobile app?
Yes! Our mobile app is available for iOS and Android devices. You can download it from the App Store or Google Play Store.
How do I reset my password?
Click 'Forgot Password' on the login page, enter your email address, and follow the instructions sent to your email to reset your password.
What are the fees for businesses?
Our business model includes a small commission on sales made through the platform. Contact our business team for detailed pricing information.
When are baskets available?
Basket availability varies by location and business hours. Most baskets become available in the evening before store closing times.
How long do refunds take?
Refunds are processed within 3-5 business days to your original payment method. You'll receive an email confirmation when the refund is processed.