How Can We Help You?
Find answers to your questions, browse our help articles, or get in touch with our support team.
Browse by Category
Find the help you need by exploring our organized help topics.
Account & Profile
Manage your account, profile settings, and personal information.
Orders & Baskets
Everything about placing orders, pickups, and basket management.
Payments & Billing
Payment methods, billing issues, and transaction support.
Business Partners
Information for businesses wanting to join our platform.
Mobile App
Download, installation, and mobile app troubleshooting.
Technical Support
Technical issues, bugs, and platform troubleshooting.
Popular Help Articles
How to reserve and pick up a surprise basket
Creating and managing your account
Payment methods and billing information
How to become a business partner
Downloading and using the mobile app
Quick Answers
Get instant answers to the most common questions.
What is a surprise basket?
A surprise basket contains surplus food from local businesses at discounted prices. Each basket is unique and helps reduce food waste.
How do I pick up my order?
After purchasing, you'll receive pickup instructions including location, time window, and any special requirements.
What payment methods do you accept?
We accept all major credit cards, PayPal, and digital wallets for secure and convenient transactions.